Privacy Policy – 22bet100 Philippines

Effective Date: January 1, 2026

1 Introduction

Welcome to the 22bet100 Privacy Policy. This document explains how 22bet100 ("we," "us," "our," or "the Company") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use our online casino and sports betting platform (the "Platform").

22bet100 is committed to protecting your privacy and complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, as well as its implementing rules and regulations issued by the National Privacy Commission (NPC). By creating an account or using the 22bet100 Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with any part of this Privacy Policy, you must immediately cease using the Platform and refrain from creating an account. Continued use of the Platform constitutes your acceptance of this Privacy Policy and any subsequent amendments.

2 What Personal Data We Collect

To provide you with a secure, personalized, and legally compliant gaming experience, 22bet100 collects several categories of personal information. The specific data we collect depends on how you interact with our Platform.

2.1 Information You Provide Directly

When you register an account, make a deposit, or contact customer support, you voluntarily provide us with the following information:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued ID numbers (e.g., Philippine Passport, Driver's License, SSS ID, UMID).
• Contact Information: Email address, mobile phone number, residential address (street, barangay, city, province, postal code).
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (GCash, PayMaya account numbers), cryptocurrency wallet addresses, and transaction history.
• Verification Documents: Copies of government-issued IDs, proof of address (utility bills, bank statements), and selfies for identity verification (KYC).
• Communication Records: Messages sent to customer support via live chat, email, or phone, including any attachments or screenshots you provide.

2.2 Information Collected Automatically

When you access the 22bet100 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system (iOS, Android, Windows, macOS), browser type and version, screen resolution, and device identifiers (IMEI, MAC address).
• Connection Information: IP address, internet service provider (ISP), geographic location (city and region level, not precise GPS coordinates), and connection timestamps.
• Usage Data: Pages visited, games played, bet amounts and outcomes, session duration, click patterns, referral sources, and search queries within the Platform.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to remember your preferences and analyze Platform performance. See Section 8 for details.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction status, payment method details, and fraud risk scores from GCash, PayMaya, banks, and cryptocurrency payment gateways.
• Identity Verification Services: Age verification results, identity authentication scores, and watchlist screening results from third-party KYC providers.
• Affiliate Partners: Referral codes and marketing campaign identifiers if you signed up through an affiliate link.
• Social Media Platforms: If you choose to link your Facebook, Twitter, or Google account for faster login, we may receive your public profile information (name, profile picture, email address) as permitted by those platforms.

Data Category	Examples	Purpose	Legal Basis
Identity Data	Name, DOB, ID numbers	Age verification, KYC compliance	Legal obligation
Contact Data	Email, phone, address	Account management, communications	Contract performance
Financial Data	Bank details, e-wallet info	Process deposits/withdrawals	Contract performance
Technical Data	IP address, device type	Security, fraud prevention	Legitimate interest
Usage Data	Games played, bet history	Service improvement, personalization	Legitimate interest
Marketing Data	Preferences, opt-in status	Send promotional offers	Consent

3 How We Use Your Personal Data

22bet100 uses your personal information for the following purposes, all of which are necessary to operate a secure and legally compliant online gaming platform:

3.1 Account Management and Service Delivery

• Create and maintain your player account.
• Process your deposits, withdrawals, and other financial transactions.
• Enable you to place bets, play casino games, and participate in promotions.
• Provide customer support and respond to your inquiries.
• Send you important account notifications (e.g., password resets, withdrawal confirmations, bonus credits).

3.2 Legal and Regulatory Compliance

• Verify your age and identity to prevent underage gambling (21+ requirement in the Philippines).
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Detect and prevent fraud, collusion, bonus abuse, and other prohibited activities.
• Respond to lawful requests from Philippine regulatory authorities, law enforcement, and courts.
• Maintain records as required by PAGCOR and other relevant authorities.

3.3 Security and Fraud Prevention

• Monitor account activity for suspicious behavior and unauthorized access.
• Implement risk-based authentication and multi-factor authentication (MFA).
• Block access from prohibited jurisdictions or high-risk IP addresses.
• Investigate disputes, chargebacks, and player complaints.

3.4 Platform Improvement and Personalization

• Analyze usage patterns to improve game selection, user interface, and overall Platform performance.
• Personalize your gaming experience by recommending games based on your preferences.
• Conduct A/B testing to optimize features and promotions.
• Generate anonymized, aggregated statistics for internal business analysis.

3.5 Marketing and Communications (With Your Consent)

• Send you promotional emails about new games, bonuses, and special offers (you can opt out anytime).
• Display personalized advertisements on the Platform based on your gaming activity.
• Invite you to participate in surveys, tournaments, and loyalty programs.
• Send SMS notifications about time-sensitive promotions (only if you opt in).

4 When We Share Your Personal Data

22bet100 does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following limited circumstances:

4.1 Service Providers and Business Partners

We work with third-party companies that help us operate the Platform. These partners are contractually obligated to protect your data and use it only for the specific services they provide to us:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other financial institutions that process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC services that verify your age and identity using government databases and document authentication technology.
• Cloud Hosting Providers: Secure data centers that store our databases and application servers.
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms used by our support team.
• Marketing Platforms: Email service providers and SMS gateways (only if you opt in to marketing communications).
• Analytics Providers: Tools that help us understand how users interact with the Platform (using anonymized or pseudonymized data where possible).

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, regulators, and law enforcement when required by law or when we believe disclosure is necessary to:

• Comply with a court order, subpoena, or other legal process.
• Respond to lawful requests from PAGCOR, the National Privacy Commission, or other Philippine regulatory bodies.
• Investigate suspected fraud, money laundering, or other criminal activity.
• Protect the rights, property, or safety of 22bet100, our users, or the public.

4.3 Business Transfers

If 22bet100 is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on the Platform before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

In any other situation not covered above, we will ask for your explicit consent before sharing your personal information with third parties.

5 How We Protect Your Personal Data

22bet100 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Measures

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using the same technology used by major banks.
• Encrypted Data Storage: Sensitive data (passwords, financial information) is encrypted at rest using AES-256 encryption.
• Firewalls and Intrusion Detection: Multi-layered firewalls and real-time intrusion detection systems protect our servers from cyberattacks.
• Regular Security Audits: Independent third-party security firms conduct penetration testing and vulnerability assessments on our Platform.
• Secure Payment Gateways: All payment transactions are processed through PCI-DSS compliant payment gateways.

5.2 Organizational Security Measures

• Access Controls: Only authorized employees with a legitimate business need can access your personal data. All access is logged and monitored.
• Employee Training: All 22bet100 staff undergo regular data privacy and security training.
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements.
• Incident Response Plan: We have a documented data breach response plan that ensures rapid detection, containment, and notification in the event of a security incident.

5.3 Your Role in Security

While we implement robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone.
• Enable two-factor authentication (2FA) in your account settings.
• Log out of your account when using shared or public devices.
• Be cautious of phishing emails or fake websites impersonating 22bet100.
• Report any suspicious account activity to our support team immediately.

6 How Long We Keep Your Data

22bet100 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6.1 Active Accounts

While your account is active, we retain all your personal data to provide ongoing services, comply with legal obligations, and resolve disputes.

6.2 Closed Accounts

If you close your account, we will retain certain information for the following periods:

• Identity and KYC Data: 5 years from account closure (required by AML regulations).
• Transaction Records: 5 years from the date of the transaction (required by financial regulations).
• Communication Records: 3 years from the date of the communication (for dispute resolution purposes).
• Marketing Data: Deleted immediately upon account closure or opt-out request.

6.3 Inactive Accounts

If you do not log in to your account for 12 consecutive months, we may classify your account as inactive. After 24 months of inactivity, we may close your account and delete non-essential data, while retaining records required by law.

6.4 Legal Holds

If your account is subject to a legal investigation, dispute, or regulatory inquiry, we may retain your data beyond the standard retention periods until the matter is resolved.

7 Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 15 days of your request.

7.2 Right to Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly in your account settings.

7.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain data to comply with legal obligations (e.g., AML record-keeping requirements).

7.4 Right to Object

You have the right to object to certain types of data processing, including:

• Processing based on legitimate interests (e.g., direct marketing).
• Automated decision-making and profiling.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

7.6 Right to Withdraw Consent

Where we process your data based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

7.7 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer at [email protected] or through the contact form in your account settings. We will respond to your request within 15 days. If we need additional time, we will notify you and explain the reason for the delay.

8 Cookies and Tracking Technologies

22bet100 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences and recognize you on future visits.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly (e.g., session management, security features). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the Platform to help us improve performance and fix bugs.
• Functionality Cookies: Remember your preferences (e.g., language, currency) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements. You can opt out of these cookies.

8.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Platform. Most browsers allow you to:

• View and delete cookies stored on your device.
• Block all cookies or only third-party cookies.
• Receive a notification before a cookie is stored.

9 Children's Privacy

22bet100 is strictly for users aged 21 and above, in accordance with Philippine gambling laws. We do not knowingly collect personal information from individuals under 21 years of age.

If we discover that we have inadvertently collected personal data from someone under 21, we will immediately delete that information and close the associated account. Any deposits made by underage users will be confiscated, and winnings will be voided.

If you believe that a minor has created an account on 22bet100, please contact us immediately at [email protected] so we can take appropriate action.

10 Changes to This Privacy Policy

22bet100 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Notify you via email at least 7 days before the changes take effect.
• Display a prominent notice on the Platform homepage.

Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how 22bet100 handles your personal data, please contact us:

• Data Protection Officer: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the Platform

If you are not satisfied with our response to your privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines:

• Website: www.privacy.gov.ph
• Email: [email protected]
• Hotline: (02) 8234-2228